CSM Magazine

SEPTEMBER 1, 2022

Leaders are now at an unprecedented inflection point where Employee Experience (EX) has become equally as critical as Customer Experience (CX) to the success of the organization. Conversations about the future of work, employee engagement and empowerment have been propelled to the forefront of customer service strategies.

Technology 52

Technology Customer Service Contact Center Employee Engagement 52

Think Customers

MAY 12, 2015

Periodically, a big brand will announce plans to invest millions of dollars in its customer service activities. Improving customer service isn't simply about throwing money at the problem or adding agents. In some cases, the same company continues to stumble a year or two later. We've all seen it before.

Customer Care 40

Customer Care Culture Training Customers 40

ProProfs Chat

JANUARY 30, 2020

Make sure that you recognize your returning visitors, engage with qualified leads instantly, provide knowledgeable information that results in sales, and stay consistent via all communication platforms. Mobile Customer Engagement. Around 50% of consumers will use mobile messaging apps for customer service and support.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Comm100

SEPTEMBER 20, 2018

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams to inquire about a product or ask for help regarding specific issues that they may be facing. In fact, they have been growing in popularity over the last few years.

Technology 102

Technology How To Chatbots Self Service 102

Comm100

SEPTEMBER 20, 2018

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams to inquire about a product or ask for help regarding specific issues that they may be facing. In fact, they have been growing in popularity over the last few years.

Technology 101

Technology How To Chatbots Self Service 101