ProProfs Chat

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

CSM Magazine

JULY 24, 2019

If your business is customer centric, then focusing on customer service should be a top priority. Even if you haven’t put much emphasis on customer service so far, there is always room for improvement to enhance the customer experience. Here are 5 ways you can improve your company’s customer service.

Customer Service 45

Customer Service Employee Engagement Feedback Training 45

Comm100

SEPTEMBER 22, 2016

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But we still want you to be able to take advantage of the books that can transform your current customer support operations. Customer Service Culture. ” – Charles W.

Customer Service 100

Customer Service Case Study Gamification Culture 100

ShepHyken

JUNE 4, 2018

Each week I read a number of customer service and customer experience articles from various resources. Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. How Companies Can Identify Racial and Gender Bias in Their Customer Service by Alexandra C. Feldberg & Tami Kim.

Customer Service 76

Customer Service Airlines CRM Social Media 76

CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. John Formica Follow @JohnFormica. Kerry Bodine Follow @kerrybodine.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

ShepHyken

APRIL 25, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. So, I encourage you to adopt and embrace the “act like an owner” mindset inside your organization.  Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Insurance 103

Insurance Customer Service Training Meeting Leadership 103

ShepHyken

FEBRUARY 7, 2023

So, for Valentine’s Day (and every other day of the year), find ways to show your employees a little love. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Customer Service Training 123

Customer Service Training Training Employee Experience Company 123

Call Experts

JANUARY 29, 2020

Our dashboards provide the data you need to guarantee a seamless customer service strategy. How to Provide Personalized Customer Service. Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

ShepHyken

DECEMBER 1, 2021

Customers are beginning to feel the results of The Great Resignation , which quite honestly, is not so great. It has resulted in longer lines, longer hold times, and slower service – basically a lower level of customer service. . The best employees don’t just work for a paycheck. Follow on Twitter: @Hyken.

Healthcare 126

Healthcare Customer Service Training Feedback Leadership 126

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ProProfs Chat

JANUARY 30, 2020

Make sure that you recognize your returning visitors, engage with qualified leads instantly, provide knowledgeable information that results in sales, and stay consistent via all communication platforms. Mobile Customer Engagement. Around 50% of consumers will use mobile messaging apps for customer service and support.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

ShepHyken

JULY 27, 2022

You’ll notice more customer engagement, employees will evangelize your brand, and even more importantly, they will stay! . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. The post Exit Interviews and Staying Interviews?

Culture 67

Culture Employee Experience Customer Service Training Training 67

CSM Magazine

JULY 24, 2021

Benedict Bleimschein, COO and Vice President of Customer Success at Mindbreeze looks at the challenges for customer service employees working in a hybrid workplace and suggests new tools that can help them. One size does not fit all when it comes to customer service strategies.

Customer Service 105

Customer Service Connections Customer Service Strategies Policies 105

Bold360

MARCH 5, 2020

Because the employees thought their company’s purpose was to rent out cars, when, really, their purpose is to be the gateway to Michael’s vacation. “An An articulated, internalized culture is the most foundational piece of a broader customer service strategy.” — Michael Pace. Your talent holds your CX up.

Culture 59

Culture Employee Experience Insurance Government 59

Verint

OCTOBER 11, 2017

By combining your customer-facing knowledge base with an online community, you will have an engaging environment for customers to find answers, submit any questions that are not already answered, and collaborate with one another about your products and services.

Self Service 27

Self Service Management Knowledge Base Contact Center 27

Think Customers

MAY 12, 2015

Periodically, a big brand will announce plans to invest millions of dollars in its customer service activities. Improving customer service isn't simply about throwing money at the problem or adding agents. In some cases, the same company continues to stumble a year or two later. We've all seen it before.

Customer Care 40

Customer Care Culture Training Customers 40

Comm100

SEPTEMBER 20, 2018

After all, potential or loyal customers will often engage with customer care teams to inquire about a product or ask for help regarding specific issues that they may be facing. It is critical that your customer service is top-notch, professional and handles every customer’s issue with great care and detail.

Technology 102

Technology How To Chatbots Self Service 102

transcosmos Information Systems

OCTOBER 22, 2015

What makes a company stand out from the rest is their ability to provide the best customer service. In fact, it was Robert Half, a Human Resource Firm Consultant who said, that “when the customer comes first, the customer will last.” The question is: how do you cope with customer service trends?

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

What makes a company stand out from the rest is their ability to provide the best customer service. In fact, it was Robert Half, a Human Resource Firm Consultant who said, that “when the customer comes first, the customer will last.” The question is: how do you cope with customer service trends?

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Comm100

SEPTEMBER 20, 2018

After all, potential or loyal customers will often engage with customer care teams to inquire about a product or ask for help regarding specific issues that they may be facing. It is critical that your customer service is top-notch, professional and handles every customer’s issue with great care and detail.

Technology 101

Technology How To Chatbots Self Service 101

Talkdesk

SEPTEMBER 8, 2015

Around these parts, customer service is our number one priority. Talkdesk’s cloud-based call center software enables our customers to serve their customers better. We don’t like to be overly complicated, so here’s the deal: We help you, you help your customers. Want to be Customer-Centric? Simple as that.

Call Center 40

Call Center Employee Engagement Customer Service Representative Customer Centricity 40