GetFeedback

AUGUST 16, 2018

Here’s a look at the top 11 customer service metrics you should start measuring today. Customer Happiness Metrics. How can you quantify how customers feel about your brand? When it comes to customer happiness, you have to focus on quality over speed. To measure customer happiness, turn to CSAT, CES, and NPS.

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

Magellan Solutions

JULY 14, 2021

Travel and Tourism. So, in what way does customer care outsourcing companies and BPOs help the Travel and Tourism industry ? Customer Care. And other important tasks you can outsource such as customer service can help improve your customer satisfaction rating. Appointment Setting.

Industry 52

Industry Customer Service Call Center Tourism 52

Magellan Solutions

JULY 5, 2021

Eastvantage is a Euro-Filipino outsourcing firm that offers the following service to SMEs: Customer Care Support. On top of that, their focus is also in building a strong relationship with your business to your target customers. Travel and Tourism. Broad linkages across the different public and private sectors.

Call Center 40

Call Center Company Omni-Channel e-support 40

SmartMessage Blog

NOVEMBER 20, 2019

Companies position them as uninterrupted service tools to increase customer satisfaction. Customers also used messenger as a way to communicate check-in updates, boarding passes, and flight status updates. This increased boarding passes being sent to messenger by 15% and also lead to customer satisfaction to increase.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132