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CX Experts We Love

Wootric CX Blog

These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

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Is Reddit’s Controversy About the Content or the Digital Revenue Model?

Natalie Petouhof

While it’s not “in fashion” some brands do still take down posts that are not “on brand” to avoid a PR disaster. The author’s of the book The ClueTrain Manifesto wrote back in 1999 “ Through the Internet, the people in your markets are discovering and inventing new ways to converse.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Aimee has over 20 years of experience improving service delivery and transforming CX through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design, and training. Annette Franz. Barry Dalton.

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CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. ” Read on to learn how today’s customer experience professionals are planning to position their companies for CX success as we move into 2017.