Bill Quiseng

NOVEMBER 22, 2023

Many CX professionals have advocated CX as strategies such as AI, online, self-service, telephone, and face-to-face customer support, customer journey mapping, the Peak End Rule, NPS, CSAT, CES, or other CX metrics, and many innovative technologies to improvetheir customers’ experiences. But no more.

Customer Journeys 97

Customer Journeys Self Service Customer Service Training NPS 97

Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. QUI TAKEAWAY: Customer service is what you do for your customers.

Customer Journeys 97

Customer Journeys Sports Customer Service Training Customer Care 97

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Customer Experience Metrics.

Strategy 235

Strategy Customer Experience How To Effort Score 235

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

MAY 2, 2022

The True Costs of Bad Customer Experience Management by Brittany Hodak. No matter your industry, your customers can find another option out there. If you aren’t willing to take customer experience management seriously, odds are someone else will. It validates that you’ve done well for your customers.

Customer Service 70

Customer Service Social Media NPS Customer Experience Management 70