Horizon CX

DECEMBER 1, 2023

Strategic Milestone: Apple’s success in customer experience contributes to its strategic milestone of brand loyalty. The company has made customer satisfaction a key component of its mission and vision, emphasizing the importance of creating a positive shopping experience.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Lumoa

NOVEMBER 17, 2022

Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. E-commerce sales are now projected to reach $7.4 Customer Experience in E-commerce Trend Predictions for 2023. trillion by 2025.

e-support 208

e-support Customer Experience Social Media Chatbots 208

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Kustomer

JANUARY 7, 2022

The subscription-based business model has actually been around since the 1770s. It was originally pioneered in London as a way to increase newspaper sales and has now grown to encompass most sections of consumer consumption. Why Customer Service for Subscription-Based Business Is Crucial.

Customer Service 97

Customer Service Self Service e-support Automotive 97

Ecrion

SEPTEMBER 17, 2019

What would happen to your business if you lost 59% of your customers? How long would it take you to rebuild the customer base that you lost? Of course, some of your customers may not have any social media accounts at all. Know the Customer’s History. Would your reputation ever be able to recover?

Communication 57

Communication Customer Journeys Omni-Channel Social Media 57

BirdEye

NOVEMBER 21, 2023

In this blog, we’ll explore 18 proven jewelry store marketing strategies to capture attention, strengthen your brand, and drive sales. Jewelry store marketing refers to jewelry retailers’ strategies and tactics to promote their business and products, attract customers, and drive sales. And the cherry on top?

Marketing 111

Marketing Social Media Advertising Brands 111

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! But if you didn’t, fret not.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52