InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. It encompasses the in-store experience just as much as it does the online experience. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Effort Score Social Media 260

CSM Magazine

FEBRUARY 18, 2021

‘The customer is always right’ is a phrase that is constantly being preached by business experts. If you are an entrepreneur, or you run company, you surely have heard this phrase one time or the other. After all, it’s the customer who is spending money with you, so it’s the customer who must be treated right.

Industry 98

Industry Customer Service Insurance Wait Times 98

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. The result?

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. The result?

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

delighted

NOVEMBER 19, 2019

According to UBS , 40% of customers still like to experience products first-hand before purchasing, and shoppers still love the instant gratification of an in-person purchase. Even with the rise of ecommerce and shuttering of retail incumbents, the in-store experience can still be a gamechanger for your company. Why is this?

Retail 40

Retail Feedback Survey Ecommerce 40