CSM Magazine

NOVEMBER 2, 2023

The two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. “Zenarate’s AI-training technology can accelerate our agents’ proficiency in a dynamic and efficient way. .

Training 52

Training Customer Experience First Call Resolution Telecommunications 52

CSM Magazine

MARCH 3, 2022

Brian Tuite of Zenarate reveals new technologies that will help improve customer service. Fortunately, new technologies help improve customer service agent performance before they even take their first call. Customer service agents are a company’s most important asset to keeping customers pleased.

Customer Service 94

Customer Service Contact Center First Call Resolution Banking 94

Magellan Solutions

OCTOBER 26, 2023

Hence, get the answers to these questions to find out if the company can provide your needs: Can they handle the spike in your business calls, and how do they handle it, especially during peak season? Are they up-to-date with technology and software tools? If there are system failures, what measures are in place for backup?

Call Center 52

Call Center Net Promoter Score Average Handle Time Healthcare 52

Myra Golden

APRIL 11, 2023

By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. Another way to optimize agent performance is by providing them with the right tools and technology.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Call Experts

JULY 28, 2022

In a highly-emotional industry such as healthcare, this benefit is invaluable. . Some contact centers even include sophisticated features that enable them to distribute calls efficiently and provide exceptional customer service. With IVR, agents can access different skill sets for a specialized call.

Contact Center 52

Contact Center Call Center Knowledge Base Customer Satisfaction 52

CSM Magazine

APRIL 5, 2018

While the reality of super intelligence may be a few decades away, contact centres are experiencing the now of this technology and asking themselves whether increased automation will also mean an increase in P45s. Incorporate co-browse and screen-share technology into your phone based contact centres.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

West Monroe

NOVEMBER 29, 2021

Research from the National Safety Council found organizations spend more than $15,000 annually on each employee experiencing mental distress, between healthcare services, days lost, and the costs of turnover. Consider a potential scenario from the healthcare sector. And these feelings translate into a burgeoning business issue.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52