TechSee

FEBRUARY 19, 2024

LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. This could be by automating common tasks performed by agents, or by augmenting agent knowledge and training with virtual agent assistants.

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Virtual Agent Chatbots Training Interaction 124

TechSee

FEBRUARY 19, 2024

LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. This could be by automating common tasks performed by agents, or by augmenting agent knowledge and training with virtual agent assistants.

Virtual Agent 109

Virtual Agent Chatbots Training Interaction 109

VDS

MAY 21, 2024

Chatbots, virtual agents, and automation can manage simple queries, process transactions, and provide instant responses 24/7. Key AI technologies include: Virtual Agents: These AI-powered assistants handle customer queries without human intervention.

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Interaction Customer Service Virtual Agent Contact Center 52

Lumoa

JUNE 23, 2021

These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots. Source: Deloitte IVR(s) are among the most powerful channels for generating the best ROI for deflecting inquiries to contact centers.

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Trends Self Service Contact Center Omni-Channel 208

Playvox

JANUARY 13, 2022

Artificial intelligence is also enabling new technologies including smart virtual agents that facilitate self-service and tools that measure customer sentiment in real time. More Routing Options through CRM Applications. Did you know some CRM systems have capabilities to route voice and digital interactions?

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Contact Center Trends Omni-Channel CRM 79

CSM Magazine

JUNE 16, 2023

IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences. This enables virtual agents to offer accurate and precise answers, as well as gaining valuable knowledge from business documents and speeding up essential processes.

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Customer Service Virtual Agent Chatbots Multi-Channel 52

Tricia Morris

OCTOBER 28, 2015

Leaders invest in the technology to easily add, edit and deliver information and use customer feedback from across channels, agent knowledge of frequently asked questions, keyword search data and more to provide the answers and information customers want and need most. Using IVR, video, crowdservice and virtual agents for self-service. •

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Self Service Virtual Agent ROI Tips 40