CRM Roadmap User Experience Voice of Customer 
Lumoa
JANUARY 19, 2023
Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives.
Wootric CX Blog
MARCH 1, 2020
An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program.
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SurveySparrow
FEBRUARY 22, 2023
This tool supports the entire user feedback loop in one system, giving companies a single platform to gather and analyze all customer data. Parlor syncs well with all your business tools, including live chat, ticketing systems, CRM, and existing analytics suite, allowing teams to measure results across different channels.
Wootric CX Blog
AUGUST 4, 2020
But, if your business would benefit from high-volume sales AND returning customers AND lower acquisition costs, then CLV is your metric, and you’ve probably got your answers to the above questions. Product can use CLV to inform what customer segments the product should be designed for.
ClearAction
NOVEMBER 18, 2015
This can help you to develop a multi-year organizational adoption and accountability roadmap for customer experience excellence. And that's key toward nurturing a customer-centric culture. Find some good change management templates and evaluate attitudes and contributions of people across the company.
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