ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? What is a CRM? What is a CRM? Why do you need it?

CRM 52

CRM Social Media Omni-Channel e-support 52

PeopleMetrics

FEBRUARY 26, 2018

You must confirm that you have heard your customers’ feedback and, if constructive, assure them that you are using their feedback to enhance your quality of service and ultimately, the overall customer experience. Keep a finger on the pulse of your end-user experience. Build your end-user database.

NPS 96

NPS Net Promoter Score Company Feedback 96

NobelBiz

NOVEMBER 6, 2023

Speech Analytics: This tool uses natural language processing to analyze customer-agent interactions, providing insights into customer sentiment and agent performance. Customer Relationship Management (CRM) Software: CRM systems automate customer data management, providing a comprehensive view of customer interactions and histories.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Circular Edge

MAY 10, 2022

For example, products-based companies typically have modules for accounting, inventory and order management, customer relationship management (CRM) and, if they produce or assemble products, manufacturing. Modules for inventory management , HR and finance all have the same look and feel and shared functionality.

Resources 52

Resources System Software Financial 52

Survicate

MAY 24, 2021

If you don’t act on the feedback instantly, you miss out on the most valuable advantage of live feedback collection – real-time customer feedback response and real-time action. Fortunately, with Survicate , you can receive instant notifications on several channels or pass survey responses to your desired CRM and help desk.

Feedback 52

Feedback Effort Score Net Promoter Score Survey 52

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks All-in-One Customer Service Software. Business Seeks Social Media Software with Integrated Social CRM.

Software 106

Software Customer Engagement Engagement Omni-Channel 106