CSM Magazine

JUNE 14, 2023

In the exciting world of outdoor equipment retail, providing top-notch customer service is more crucial than ever. You can stand out from the rest by offering an exceptional shopping experience that goes above and beyond your customers’ expectations.

Customer Service 52

Customer Service Social Media CRM Retail 52

BirdEye

JANUARY 5, 2023

In this position, having excellent communication skills, particularly in writing, is important because a lot of the work involves responding to social media posts or customer reviews in a timely manner. If customer comments are left unanswered, this can hurt a company’s reputation – especially when it comes to negative reviews.

Company 98

Company Management Multi-Channel Social Media 98

Experience Investigators by 360Connext

MAY 19, 2015

When CRM software drives the mapping process. Did you know $6 billion is spent on Customer Relationship Management software that’s never used? If you aren’t determining a way to incorporate the map into your internal processes, you’ve already lost.

Customer Journeys 110

Customer Journeys Social Media Exercises Software 110

Beyond Philosophy

JANUARY 12, 2022

We’ve seen Customer Experience change over these past couple of decades, which is not unusual. Before the Customer Experience movement, the significant wave of change with business was Customer Relationship Management (CRM), and before that, it was Total Quality Management (TQM). .

Strategy 139

Strategy Retail Contact Center Customers 139