CRM Culture Customer Voice Employee Experience 
Kitewheel
APRIL 15, 2019
There is a huge value in collecting voice of customer data and it lies in the possibilities for personalization. What’s missing is the real-time context that caused a certain customer response. When there is a disconnect between employee and customer perception, this implies a larger gap in the experience as well.
Qualtrics
FEBRUARY 17, 2020
You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping Experience Management professionals reach new heights in customer , product , brand , and employee experience. Employee engagement in action.
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Qualtrics
FEBRUARY 17, 2020
There’s every angle covered at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping CX professionals reach new heights in customer , product , brand , and employee experience. Employee Experience - 16:00 // Weds, March 11.
Qualtrics
FEBRUARY 18, 2020
Or do you want to really deliver breakthrough experiences for your customers and employees? Find out how moving away from the metrics and towards a culture of action can help you become an XM master. Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11.
Qualtrics
FEBRUARY 18, 2020
Or do you want to really deliver breakthrough experiences for your customers and employees? Find out how moving away from the metrics and towards a culture of action can help you become an XM master. Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11.
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