Maz Iqbal

DECEMBER 27, 2014

You are the person confronted with coming up a course of action to deal with what is so and bring about the desired outcome. What is the course of action that you’d take? Because it occurs to me that this concrete example illustrates the course of action that many have taken regarding Customer Experience challenges-opportunities.

Customer Experience 99

Customer Experience Customer Philosophy CRM Fashion 99

Maz Iqbal

DECEMBER 22, 2014

I am clear that folks in business care about customers. Of course it matters! I invite you to consider that there is world of difference between ‘caring about’ employees and ‘caring for’ the person to whom you have given the label employee. Does this difference matter?

Leadership 103

Leadership Customer Philosophy Employee Engagement Loyalty 103

Education Services Group

JUNE 21, 2018

Freedom to flex resources to capitalize on opportunities and course correct. The path to developing a customer journey map is littered with obstacles. Gather external research that’s relevant to your market. Interview customers, analyze data from your systems, and gather analytics on web traffic, and more.

Customer Journeys 53

Customer Journeys Customer Philosophy Exercises Customer Retention 53