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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link].

Customer Experience 132
Customer Experience Consulting Multi-Channel Leadership 132
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How to combine science and emotion for Customer Experience success

Thematic

AUGUST 7, 2018

“You can have all the customer intelligence you like and all the fancy operational processes, but unless you’re able to communicate the different initiatives effectively throughout the company, and clarify why they are important, it’s pointless.”. Best books on customer experience? How to get sponsorship as a CX professional?

Customer Experience 48
Customer Experience Net Promoter Score How To Infographics 48
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