CSM Magazine

SEPTEMBER 20, 2016

After more than a decade as the USA’s leading customer service and contact event, CCW (Customer Contact Week) is coming to Europe in 2017 for the first time ever. Provide seamless service in an omni channel environment. Retain and develop your talent for next generation service excellence.

Omni-Channel 40

Omni-Channel Case Study Customer Centricity Study 40

Eptica

OCTOBER 10, 2017

Date: Wednesday, October 11, 2017 Balancing the human and the digital in customer experience. Published on: October 11, 2017. Author: Pauline Ashenden 3 questions to Régine Vanheems, co-founder of The Connected Commerce Observatory and Professor, University of Lyon 3 Sorbonne - ESCP Europe.

Customer Experience 49

Customer Experience Self Service Chatbots Consumers 49

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link] /. Website : [link]. LinkedIn: [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132