GlowTouch

DECEMBER 10, 2020

This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. The brick and mortar contact center will not go away; organizations insist on personnel being in a central location. About GlowTouch.

Trends 52

Trends Customer Service Self Service Contact Center 52

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

Call Center 98

Call Center Software Data Contact Center 98

Comm100

FEBRUARY 20, 2018

What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Why Chatbots?

Chatbots 125

Chatbots Self Service ROI Contact Center 125

Beyond Philosophy

JANUARY 12, 2022

For example, when you call into a contact center today, you will probably hear some version of the following message, “We are sorry. Organizations have had plenty of time to fix their contact centers to accommodate a high volume of calls, but they don’t want to assign resources to it. .

Strategy 140

Strategy Retail Contact Center Customers 140