Remove Contact Center Remove Customer relationships Remove Customer Voice Remove Poor Customer Service
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How to create loyal customers and brand evangelists in the travel and hospitality industry

Up Your Service

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. The rise of white-glove customer service.

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The #1 Reason Most Voice-of-Customer (VoC) Data Are Wasted

Stella Connect

Case Study: Using VoC Data to Save the Customer Relationship. For many of our clients, VoC data collection programs not only deliver valuable business intelligence, but also strengthen customer relationships by humanizing the brand. Try Stella Connect out for yourself to see how we can help your service recovery).