Talkdesk

DECEMBER 6, 2017

Real-time communication is the way humans have interacted to build relationships since the origins of language. Whether it is an in-person business meeting, a web meeting or a phone call, engaging customers in this way is the path to loyal and meaningful customer relationships.

Customer relationships 40

Customer relationships Customer Voice Contact Center Management 40

Playvox

SEPTEMBER 30, 2022

Customer support teams can get a bad rap — people in other departments may think your team is just a cost center within your business or that it’s not as crucial as other teams. But as a contact center leader, you play a big role in breaking down these stereotypes. Showcase Your Customer Support Team Progress.

Contact Center 67

Contact Center Report eBook Tips 67

Talkdesk

JUNE 27, 2017

Talkdesk customers are always looking for new ways to use their call centers to improve customer relationships and TalkIQ is a perfect solution to make informed enhancements based off data they did not have access to prior to using TalkIQ. ”.

Call Center 42

Call Center Contact Center Contact Center Software Call Center Solutions 42

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Industry Brands 74

Stella Connect

MAY 11, 2017

Case Study: Using VoC Data to Save the Customer Relationship. For many of our clients, VoC data collection programs not only deliver valuable business intelligence, but also strengthen customer relationships by humanizing the brand. Recently, a major retailer we work with began taking VoC data one step further.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

Avaya

JUNE 18, 2018

The most significant change is that the customer experience is now a key driver of your brand. Each customer relationship starts with a single interaction and lasts the entire customer journey, and that journey could last decades. Today, there are many factors making up—and impacting—your brand.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? This can be social media messages, online reviews and text analytics used for customer care interactions. But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101