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How to create loyal customers and brand evangelists in the travel and hospitality industry

Up Your Service

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. The rise of white-glove customer service.

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The #1 Reason Most Voice-of-Customer (VoC) Data Are Wasted

Stella Connect

Approximately half of those 1,000 customers have completed follow-up feedback requests (you read that right: a 50% response rate ). Try Stella Connect out for yourself to see how we can help your service recovery). The average star rating in this group is now 4.65, and the average NPS score has jumped to 22.