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Chapter 5: Impact of CX on Business metrics

SurveySensum

In the fifth episode ‘Chapter 5: Impact of CX on Business metrics’ of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience is joined by one of the most prominent CX thought leaders – Debbie Akwara. .

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North America’s Must-Attend Customer Service Strategy Meeting Hits NYC

CSM Magazine

With horizontal tracks and vertical themes, designed in collaboration with the executive advisory board, the agenda is focused on transforming customer service to meet changing customer demands. Join the America’s biggest brands in their mission to bring customer service to the center of the business.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Recognized as one of the most prominent and valued millennial voices in CX, Clare Muscutt is an International Consultant, Keynote Speaker and soon to be the Author of the book ‘How to be Awesome at CX’. She is a trusted industry voice for guidance on emerging contact center channels and technologies. LinkedIn : [link] /.