ShepHyken

JANUARY 31, 2022

My Comment: Here’s a popular headline I’ve been reading for several months: Customer Loyalty Is Up For Grabs. Many companies/brands in the past two years have not kept up with their customers’ changing demands and expectations. This short article has several ideas on how to serve disloyal customers. Thank you, Engati!

Customer Service 65

Customer Service Contact Center Trends Loyalty 65

Blake Morgan

JULY 29, 2023

One example is Lyft, which has committed to spending $300 million over the next few years on its customer-focused digital transformation. By investing in a more robust digital system and moving many of its services to an app, Lyft eliminated 65% of its human contacts for a more convenient and seamless experience.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

Integrity Solutions

SEPTEMBER 28, 2023

In This Post You Will Learn: What Does Customer Service Mean? The Impact Of A Customer Service Culture Enhancing Customer Service With A Sales Mindset Importance Of A Customer Service Strategy The Customer Experience Journey Contact Center Training Integrity Service® Customer Service Training What Does Customer Service Mean?

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Customer Service Training Training Customer Service Contact Center 106