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How to Start a Virtual Call Center?

NobelBiz

2020 shifted the perspectives of many, if not all, industries across the globe. This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . With this question in mind, we look at the rise of artificial intelligence and its impact on industries across the globe and ask where it might go in the future.

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The best contact center software for your needs

ViiBE Blog

The best contact center software for your needs. Call Center , CRM , Customer experience. Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center.

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5 Tips for Managing Remote Call Center Agents

NobelBiz

In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully. Individual follow-up is also required.

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How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

NobelBiz

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers?

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Performance Management: Best Practices for Leaders, Managers and Agents

NobelBiz

Measuring the performance of a contact center entails examining the efficiency level of each agent as well as the efficiency level of the various departments to guarantee that your contact center is performing. Naturally, having your contact center be as productive as possible is in your best interests.

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Remote Work: The Art of Keeping your Agents Engaged and Performing

NobelBiz

This particular kind of work environment has enabled many businesses and contact centers to retain service continuity. However, it is not a walk in the park to integrate remote work in contact centers. If you wish to implement remote work in your Contact Center, your agents must have a teleworking-friendly home.