TechSee

DECEMBER 9, 2020

Ever since the Industrial Revolution, organizations have always looked to robotic technology as a way to advance their operational efficiency. One area with tremendous potential for benefit is when enterprises implement contact center RPA. RPA in Contact Centers. The Potential Value of RPA in Call Centers.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

NobelBiz

APRIL 18, 2023

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? This technology is a component that takes calls and assigns them to the appropriate agent.

Contact Center 52

Contact Center Call Center Management Gamification 52

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Computer Vision technologies. Bringing visual automation to contact centers. The Power of Visual Automation.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

NobelBiz

OCTOBER 17, 2023

For call centers, ensuring that remote agents have access to consistent, reliable, and secure technology is of utmost importance. Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

TechSee

NOVEMBER 3, 2020

Advances in field services technology. Especially today, when effort is so closely tied with safety, field services are taking the opportunity to provide effortless, safe interactions using remote support methods. Advances in field service technology. Growing focus on reducing customer effort. Shift to performance based SLAs.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

Qualtrics

NOVEMBER 21, 2019

As the CX industry continues to mature, it’ll become more important to understand and measure the value of investments in CX and the ability to provide personalized interactions at scale. Technologies like augmented and virtual reality will be important in elevating customer experiences and improving decision-making.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38