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5 Proven Ways to Make your Contact Center RPA Successful

TechSee

DECEMBER 9, 2020

A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making. Collecting contact information, checking warranties, explaining return policies, are some quick examples.

Contact Center 109
Contact Center Contact Center Workflow Case Study Tips 109
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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

ACDs are critical in contact centers, as they assist in meeting the goals and objectives of your business. For example, a calling process may include taking the caller through an IVR (Interactive Voice Response System) process or forwarding the call to the correct contact center agent.

Contact Center 52
Contact Center Call Center Management Gamification 52
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