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5 Proven Ways to Make your Contact Center RPA Successful

TechSee

A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making. Collecting contact information, checking warranties, explaining return policies, are some quick examples. The Potential Value of RPA in Call Centers.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. What is hyper efficiency in a contact center?