Contact Center Workflow Examples NPS ROI 
TechSee
DECEMBER 9, 2020
A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making. Collecting contact information, checking warranties, explaining return policies, are some quick examples.
NobelBiz
APRIL 18, 2023
CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective. ACDs are critical in contact centers, as they assist in meeting the goals and objectives of your business. However, gamifying your contact center can also positively impact your Key Performance Indicators.
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