TechSee

DECEMBER 9, 2020

With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA. Consider your contact center workflows, and determine which use cases can be automated. Tip 5: Give your RPA eyes.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

AWS Machine Learning

SEPTEMBER 22, 2022

Today, we’re excited to announce the new synchronous API for targeted sentiment in Amazon Comprehend, which provides a granular understanding of the sentiments associated with specific entities in input documents. Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions.

Social Media 71

Social Media Contact Center Analysis Hotels 71

NobelBiz

OCTOBER 17, 2023

In Part Two of ‘Pain Points for Call Center Owners and Operations Managers,’ we will unveil an additional set of seven critical challenges and provide insights, solutions, and practical strategies to tackle them head-on. Not all call centers have access to such expertise.

Call Center 59

Call Center Management Contact Center Contact Center Software 59