NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

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NobelBiz

JULY 31, 2023

For instance, in a call center servicing a software product, a technical glitch reported by a user would be queued to an agent specializing in troubleshooting, ensuring a swift and effective resolution. Nature of Query: A service outage report might be prioritized over a general inquiry, addressing critical issues first.

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CSM Magazine

JUNE 12, 2023

Contact center fraud is an increasingly worrying issue for companies and customers alike, creating risks that can lead to significant financial losses, reputational damage, and negative customer experiences. Encourage employees to report suspicious activities or potential threats promptly.

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Contact Center Multi-Channel Contact Center Software Policies 52

NobelBiz

FEBRUARY 13, 2024

RELATED RESOURCE White Paper | How to customize Your Caller ID Omnichannel Support Offering support across multiple channels (phone, email, chat, social media) ensures a seamless and consistent customer experience, allowing customers to interact with the call center through preferred channels.

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NobelBiz

JUNE 5, 2023

According to a report by SmallBizGenius , sales representatives must make an average of 18 calls to reach one potential buyer. This means that call center agents need to make multiple calls before they can even start the sales process.

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NobelBiz

JUNE 19, 2023

Harnessing the power of real-time monitoring in call centers is like having a crystal ball that reveals customer needs and preferences in the moment, enabling personalized interactions that leave a lasting impression. Performance Reporting Real-time performance reporting equips management with instant updates on various KPIs.

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NobelBiz

APRIL 18, 2023

. – Christian Montes, Executive Vice President Client Operations @ NobelBiz Automated Call Distribution (ACD): An ACD or Automatic Call Distribution System is essential to an overall contact center software solution as it connects incoming calls to specific agents skilled in specific skill sets.

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