Contact Center Software Multi-Channel Resources Social Media 
NICE inContact
JULY 2, 2019
The case for digital customer service integration is clear: Companies using digital channels for customer service can increase customer engagement and answer more customer queries without any additional resources. It’s all about increasing efficiency in the contact center. The role of the call center agent is changing.
CSM Magazine
JUNE 12, 2023
Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities.
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NobelBiz
MAY 2, 2023
Not even the best salesmen in the universe can make a difference if the calls or contact attempts are not being answered. If an outbound campaign works with a list of 500 leads and only 50 persons answer back, the Contact Rate for that particular campaign will be 10%.
NobelBiz
DECEMBER 19, 2021
Beyond this acceptable level, a contact center must reconsider its strategy and resources in order to lower it as much as possible. Call abandonment is a key performance indicator that may be used to evaluate the effectiveness of a contact center. In general, it should not be more than 5%.
NobelBiz
JULY 10, 2023
The Traditional Lead Generation Process in Call Centers In a conventional call center environment, agents would spend a considerable portion of their day manually dialing numbers, following up on leads, and trying to initiate conversations with potential customers.
NobelBiz
FEBRUARY 21, 2022
This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center software? Why do you need a new contact center software? And here are the telltales.
NobelBiz
OCTOBER 2, 2023
Defining Integrated Ticketing in Contact Centers Integrated ticketing in contact centers is the backbone of seamless customer support. Picture it as the command center where all customer interactions, whether through calls, emails, chats, or social media, converge and are efficiently managed.
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