NobelBiz

JULY 18, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Defining Routing Rules – Algorithms Next comes defining the routing rules. Kevin, leveraging his expertise in sales management and insurance, will delve into data-driven results and the power of data modeling.

Management 52

Management Call Center Contact Center Software Contact Center 52

NobelBiz

JUNE 19, 2023

Harnessing the power of real-time monitoring in call centers is like having a crystal ball that reveals customer needs and preferences in the moment, enabling personalized interactions that leave a lasting impression.

Call Center 52

Call Center Contact Center First Call Resolution Metrics 52

NobelBiz

OCTOBER 24, 2023

SMS text messaging In-person (for retail contact centers) Of course, the easy way of deploying, managing and tracking all these channels is to opt for a cloud contact center platform such as NobelBiz OMNI+ that allows full omnichannel operability.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. However, in the middle the hustle and bustle of daily operations, it’s essential for call centers to prioritize compliance with various laws and regulations. HIPAA Regulations: In the U.S.,

Call Center 104

Call Center Healthcare Contact Center Financial 104

ShepHyken

APRIL 7, 2023

Types of customer pain points Salespeople must understand their prospects’ problems to customize sales pitches for their products or services. Talk to your sales and customer support teams. Regularly speaking to your sales and support team will give you invaluable customer insights.

How To 48

How To e-support Self Service Advertising 48

NobelBiz

SEPTEMBER 21, 2020

The NobelBiz OMNI+ omnichannel contact center software can enable your powerful virtual contact center, with all the modern channels you want and intelligent reporting, all in a single, browser-based software with minimal requirements. Check out our carrier services here.

Call Center 52

Call Center Industry Contact Center Government 52

NobelBiz

MARCH 14, 2022

Create an efficient outbound plan for your contact center What is the best method to build an outbound calling strategy? is one of the most often asked questions at our contact center? Depending on your sales strategy and business objectives, there may be several ways to answer this question.

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52