NobelBiz

FEBRUARY 27, 2024

Omnichannel Communication Platforms Omnichannel communication platforms ensure a seamless customer experience across multiple channels, including phone, email, chat, and social media. Invest in Employee Experience A positive employee experience is directly linked to better customer service.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

NobelBiz

SEPTEMBER 15, 2021

And the fact that permanent work from home is turning into a new reality further emphasizes the need for agents themselves to handle channels that don’t require a quiet work environment. The current report concludes by dictating companies to change in response and adapt with better employee experience and better customer experience.

Call Center 52

Call Center Self Service Average Handle Time Social Media 52

Playvox

MAY 2, 2023

Support Remote Work Moving to a cloud contact center makes it easier for your agents and managers to work outside the office — free from the on-premises network. Supporting remote work in your customer service center is key to a positive employee experience.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

Playvox

MARCH 19, 2024

AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support.

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74

Playvox

JUNE 6, 2023

The benefits of implementing contact center software such as Playvox WFM are well established–improved customer experience (CX), increased agent productivity, gained efficiencies, and reduced costs. Invest in technology to bridge the gap between CX and EX (employee experience).

Contact Center 66

Contact Center Return on Investment Tips ROI 66

NobelBiz

APRIL 5, 2022

Use a call center omnichannel approach First Call Resolution was initially intended for phone calls. Companies, on the other hand, must now develop a omnichannel strategy: the initial point of contact with the consumer is not always the first phone call. It is not, however, restricted to the usage of numerous channels.

Contact Center 52

Contact Center Call Center How To First Call Resolution 52

NobelBiz

JUNE 7, 2021

It also implies having a single point of contact for troubleshooting through the UCaaS provider. Similarly, this consistent experience across multiple technologies can help the consumer experience. UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52