NobelBiz

MAY 9, 2023

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. Brad Butler Dialers can also streamline the process of pulling client data out of the CRM.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

JANUARY 10, 2022

This entails creating a CRM report that incorporates critical performance metrics, functions and client data. Here are 10 CRM key performance indicators that may be calculated and assessed using your data and contact center technologies. How much assets were lost throughout the course of the period?

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

NobelBiz

APRIL 25, 2023

Call centers can maximize productivity and minimize costs by effectively scheduling agents, monitoring performance, and implementing targeted training programs. As a result, call deflection plays a critical role in contact centers for this transition. The AHT is a KPI that contact centers always strive to improve.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

MARCH 21, 2023

Factors to Consider When Choosing a Progressive Dialer Software Best Practices for Implementing a Progressive Dialer into your Contact Center What is a Progressive Dialer? A Progressive Dialer refers to a contact center software that automates outbound calling. What is progressive dialing?

Contact Center 52

Contact Center Software Call Center Call Recording 52

NobelBiz

JUNE 7, 2021

The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization. Single-tenant : Customers that choose single-tenant solutions receive their own exclusive and customized software platform that interfaces with local applications.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

FEBRUARY 23, 2023

The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization. Single-tenant : Customers that choose for single-tenant solutions receive their own exclusive and customized software platform that interfaces with local applications.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52