Interactions

MAY 28, 2020

As governments plan a phased approach to open up businesses, consumers are both excited and cautious about their safety and welfare. Consumers want to know how their favorite brands handled the first few months of the pandemic – were they able to maintain business continuity? Are you ready for AI or Virtual Agents?

Customer Journeys 83

Customer Journeys Self Service Strategy Multi-Channel 83

Inbenta

APRIL 14, 2020

Nowadays, digital technology plays an increasingly important role in the lives of consumers. This digitalization transforms their habits and confronts them with a multiplication of communication channels. A virtual agent makes it possible to find, via a simple conversation, a multitude of information in an instantaneous way.

Chatbots 59

Chatbots Customer Journeys Virtual Agent Omni-Channel 59

NobelBiz

MAY 24, 2021

As a result, consumers must install them on a daily basis, which takes time. Installing patches and repairs can be time-consuming, particularly in large organizations. Maintenance of the software is difficult and very time-consuming. Good software must be upgraded on a regular basis. appeared first on NobelBiz.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

Comm100

FEBRUARY 16, 2018

Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success. Businesses Will Move Towards a Channel-less Experience.

Customer Service 101

Customer Service Social Media Chatbots Knowledge Base 101