Eptica

NOVEMBER 30, 2016

Date: Wednesday, November 30, 2016 The push for mobile customer service. No wonder that 72% of consumers in the U.S. As consumers have their smartphone with them all the time, they have the ability to access information 24x7, driving demands for fast, effective service, day and night.

Mobile Customer Service 48

Mobile Customer Service Customer Service Social Media Consumers 48

Michelli Experience

DECEMBER 6, 2016

Here are some random but interesting tidbits for your consideration: International Customer Management Institute’s research on business leaders suggests that 62% think mobile customer service is a competitive differentiator. Given global choice and the power of social media…customer experience elevation is here to stay.

Customer Experience 100

Customer Experience Social Media Mobile Customer Service Consulting 100

Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. Companies Will Deploy Employee Engagement Practices Geared Toward Millennials. And 2017 shows no signs of that slowing down.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

Eptica

JUNE 3, 2016

Research from Ovum/Tyntec with US and German consumers show that it is driving changes in behavior in four key ways : Consumers expect faster answers on mobile channels. Consumers want to interact on new channels. Consumers want to interact on new channels. There are three areas to focus on: 1.

Self Service 48

Self Service Customer Service Social Media Ecommerce 48

ProProfs Chat

MAY 6, 2020

Mobile Customer Experience Statistics. Customer Experience Drives Sales Statistics. Digital Customer Experience Statistics. Customer Experience ROI Statistics. Customer Experience Through Social Media. Customer Experience & Engagement Statistics. But this was in 2019.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Natalie Petouhof

FEBRUARY 22, 2016

announced its acquisition of Contact Solutions , a leading provider of real-time, contextual customer care solutions. Personalization Engine: Providing Intelligent One to One Service. Cloud-based Solutions Extends Engagement Optimization Across Smartphones, Tablets and Personal Computers. Verint ® Systems Inc.

Self Service 40

Self Service Customer Experience Customer Service Omni-Channel 40

SmartKarrot

FEBRUARY 16, 2022

General customer experience statistics. Consumers who are satisfied spread the word and bring in new unsatisfied customers can cause damage to the brand’s image. With CX in mind, here are some general customer experience statistics – 89% of businesses compete primarily on the basis of customer experience (CX).

Customer Experience 10

Customer Experience Social Media B2B e-support 10