Consumers Customer Confidence Customer Service Customer Service Strategies 
ShepHyken
OCTOBER 23, 2017
Each week I read a number of customer service articles from various online resources. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Customer service expert Chip Bell has come up with a concept he calls “impulse service.”
ShepHyken
APRIL 30, 2018
Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Phone Is King for Customer Experience by Blair Pleasant. (No 5 Predictions On The Future Of Customer Service by Mikhail Naumov.
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ShepHyken
APRIL 18, 2023
In other words, the ones that provide the best customer service and experience. In many of my customer service and CX keynote speeches, I’ll ask the audience to shout out the companies they love doing business with. I don’t care if you’re B2B or B2C, everyone you do business with is a consumer at some level.
ShepHyken
FEBRUARY 14, 2018
What if your customers said they would be willing to pay you twice what you normally charge? All they want in return is an amazing customer service experience. We already give great customer service. The point is that great customer service makes price less relevant. That’s all they want? Then do it!
ShepHyken
NOVEMBER 17, 2017
This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. Although the idea of customer engagement is still the same, what has changed in consumer culture in the second decade of the 21st century is the way businesses connect with customers.
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