Text Analytics as Future of Customer Experience? We Asked Jim Tincher.
Lumoa
DECEMBER 18, 2017
Jim, CCXP (Certified Customer Experience Professional), is a founder of a CX consulting agency, Heart of the Customer , and sees the world in a special way: through the eyes of customers. It’s not about the score, but the system: NPS. I say, it varies by the company or the industry.
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