CSM Magazine

JANUARY 9, 2023

Interactive voice systems or IVRs are automated telephone systems that allow customers to interact with a company without being connected to an operator. The main benefit of using IVRs is that the customers will end up getting connected to the right agents. That will save time for both the customer and company agents.

Customer Relationship Management 93

Customer Relationship Management Customer relationships Management How To 93

CSM Magazine

AUGUST 21, 2023

Technology can also help to reduce wait times, improve order accuracy, and make it easier for customers to communicate with your brand. Use Social Media to Engage with Customers Social media is an excellent platform for retailers to connect and engage with customers.

Retail 52

Retail Customer Engagement Engagement Social Media 52

NobelBiz

JULY 31, 2023

With the right call queuing system in place, you’ll witness improved call handling, reduced wait times, and heightened agent productivity. This indispensable process optimizes agent availability, reduces wait times, and crafts engaging on-hold experiences. The result?

Communication 52

Communication Call Center Wait Times Contact Center Software 52

SurveySensum

JULY 19, 2023

By prioritizing personalization, delivering excellent customer service, and meeting evolving customer expectations, brands can forge stronger connections with their customers and gain a competitive edge in the market. Why not ask the brands that are winning at retail customer experience?

Retail 40

Retail Examples Customer Experience Social Media 40

NobelBiz

FEBRUARY 22, 2023

Customers will be less satisfied if employees aren’t available to help, which will lead to longer hold periods and higher wait times. Simply, by reducing waiting periods for clients and directly connecting them to agents with the most efficient skills to answer, you can reduce your Call Center Shrinkage. Tiring, right?

Call Center 52

Call Center Tools Strategy Contact Center 52

NobelBiz

OCTOBER 18, 2021

Customers will be less satisfied if employees aren’t available to help, which will lead to longer hold periods and higher wait times. Simply, by reducing waiting periods for clients and directly connecting them to agents with the most efficient skills to answer, you can reduce your Call Center Shrinkage. Tiring, right?

Call Center 52

Call Center Tools Strategy Contact Center 52

SurveySparrow

JUNE 19, 2023

It’s about anticipating needs, personalizing interactions, and creating an emotional connection that leaves the customer feeling valued and appreciated. These kiosks reduce waiting times and give customers full control over their orders, down to customizations and dietary preferences.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service 52