Kayako

MAY 13, 2022

As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Customer Community: an online space where customers can share feedback, ideas, reviews, and advice. White papers. A portal that connects to internal and public-facing knowledge bases.

Self Service 275

Self Service Knowledge Base e-support Policies 275

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Live Chat VS Phone Support Statistics.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Avaya

JANUARY 29, 2019

Call Recording – A full-time, enterprise recording and archiving solution to help enhance industry compliance, reduce liability, and support customer engagement management. Customer Feedback – Engage customers immediately following their interaction with agents via short, dynamic surveys.

Engagement 67

Engagement Customer Experience Contact Center e-support 67

Beyond Philosophy

NOVEMBER 28, 2016

and making a true emotional connection. They can also provide useful feedback and build brand-based communities. Simply, the trend is optimizing and connecting employee commitment to the organization and its goals, to the company’s unique value proposition, and to the customer. Today, is that enough? correlation.

Engagement 60

Engagement Customer Experience Employee Engagement Consulting 60

Comm100

OCTOBER 11, 2017

You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? By learning these benefits and following the simple steps we’ve laid out for you, your newest support channel will be a hit – not a miss. Should it be customer service? no matter their distance.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. You can enhance your self-service support portal with an intelligent, conversational artificial intelligence (AI) chatbot. It’s important to avoid situations where two customer support reps provide different information or contradict what is published on your website.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62