Comm100

AUGUST 8, 2022

While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital.

Chatbots 203

Chatbots Customer Service Knowledge Base Social Media 203

Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. Upset or frustrated employees are likely to affect your business and lead to unsatisfied customers. With the help of the latest technologies, telecommuting is easier than ever. . Employee experiences are connected to customer experiences.

Employee Experience 60

Employee Experience Connections Customer Experience Call Center 60

NICE inContact

NOVEMBER 13, 2018

I’d bet that you have at one time or another called a company for support and heard the recording that goes something like this: “We’re sorry. Due to an unexpected call volume, you may experience longer than normal wait times.” Some customers dread calling customer support. Your call is very important to us.

Self Service 202

Self Service Hotels Wait Times Customers 202

Qualtrics

MAY 5, 2020

Like supermarkets, who have seen unprecedented demand for online delivery put services under strain, or cafes and restaurants scrambling to join food delivery platforms in order to continue to offer a service to their customers. Get started with the Customer Confidence Pulse. Managing your supply chain during COVID-19.

Industry 26

Industry Ecommerce Customer Confidence Innovation 26

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Chatbots provide exactly this and, now powered by improved technology and AI, consumer acceptance is growing fast. Firstly, today’s consumers are increasingly demanding support that is fast and 24/7.

Chatbots 130

Chatbots Software Self Service Wait Times 130

BlueOcean

JANUARY 6, 2020

Competitive pressures, customer expectations, and emerging technologies are some of the key factors pushing leaders to elevate and evolve their customer service approach. We often talk about omnichannel as the ultimate goal for any and every customer service solution.

Omni-Channel 177

Omni-Channel Customer Care Self Service Customer Journeys 177