How to Calculate and Improve Your Customer Retention Rate
Totango
MARCH 5, 2021
Managing your CRR confers several important benefits which can directly benefit your bottom line. Third , monitoring how your customer retention efforts affect your CRR allows you to see if your retention strategies are working or not. To set a target CRR, research what CRR scores are common in your industry. 95 x 100 = CRR.
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