Thematic

AUGUST 7, 2018

.” “Sources like Gartner and Forrester have also mentioned this in some of their research previously, where they say things like ‘American companies are losing $440 million annually because of bad customer service.’. “I Or, if your company is a B2B, these people might be going to the same types of conferences.

Customer Experience 48

Customer Experience Net Promoter Score How To Infographics 48

Kustomer

JANUARY 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Tips for Relating With The Customer. Reactive Vs. Proactive Customer Service. TRANSCRIPT.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Beyond Philosophy

DECEMBER 23, 2015

Further, the CCO’s operating parameters will include the complete span of a customer’s life.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60

SmartKarrot

JANUARY 5, 2021

Professionally, he is a General Partner at SuccessHACKER , the Founder and CEO of Portland Customer Success , and the Co-founder at RenDev.io. Widely known as one of the best Customer Success Keynote Speakers, Adam is also a Customer Service Expert, Trainer, and Strategic Advisor for several entrepreneurs. Adam Toporek.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21