eGain Blogs

NOVEMBER 7, 2022

eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022.

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Conference Self Service Contact Center Innovation 52

The DiJulius Group

NOVEMBER 19, 2020

It’s week 4 of The Customer Service Revolution Conference featuring another amazing roster of speakers including David Horsager, Tom Bilyeu, Tom Ryan, Dave Murray, and John DiJulius. The post Recapping Week 4 of The Customer Service Revolution Conference appeared first on The DiJulius Group.

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Conference Customer Service Groups Customers 52

The DiJulius Group

OCTOBER 22, 2020

In our 12th year of doing The Customer Service Revolution Conference – and virtually our first – this year’s theme is Reimagine… Revolutionize. The post Recapping Week 1 of The Customer Service Revolution Conference appeared first on The DiJulius Group.

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Conference Customer Service Groups Customers 52

The DiJulius Group

NOVEMBER 26, 2020

It’s week 5 of The Customer Service Revolution Conference featuring another amazing roster of speakers including Ken Blanchard, Adrienne Bankert, J.R. The post Recapping Week 5 of The Customer Service Revolution Conference appeared first on The DiJulius Group. Heckman, Dave Murray, and John DiJulius.

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Conference Customer Service Groups Customers 52

The DiJulius Group

OCTOBER 14, 2020

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 1 of The Customer Service Revolution Conference, featuring Guy Kawasaki, Jess Pischel, John DiJulius, Corey McCarthy, and Bronkar Lee. Read Full Article.

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Conference Customer Service Consulting Groups 52

The DiJulius Group

NOVEMBER 12, 2020

It’s week 3 of The Customer Service Revolution Conference featuring another amazing roster of speakers including Jesse Itzler, Dr. Paul Bizjak, Darren LaCroix, Dave Murray, and John DiJulius. The post Recapping Week 3 of The Customer Service Revolution Conference appeared first on The DiJulius Group.

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Conference Customer Service Groups Customers 52

The DiJulius Group

NOVEMBER 5, 2020

It’s week 2 of The Customer Service Revolution Conference featuring notable speakers Seth Godin, Mikki Williams, Chris Larkins, Dave Murray, and John DiJulius. The post Recapping Week 2 of The Customer Service Revolution Conference appeared first on The DiJulius Group. This is an. Read Full Article.

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Conference Customer Service Groups Customers 52

Adrian Swinscoe

MARCH 23, 2023

Following a conference I recently attended in London, I was invited to a dinner hosted by Quiq, a conversational AI and business messaging platform provider. During the […] The post Does customer service need a rebrand? first appeared on Adrian Swinscoe.

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Customer Service Conference Customers 98

The DiJulius Group

NOVEMBER 4, 2020

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 3 of The Customer Service Revolution Conference, featuring Jesse Itzler, Dr. Paul Bizjak, Darren LaCroix, Dave Murray, and John DiJulius. Read Full Article.

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Conference Customer Service Consulting Groups 52

CX Accelerator

OCTOBER 25, 2018

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. The AI revolution is truly at the doorstep of Customer Service…and it will change the face of the industry forever. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019!

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Conference Customer Journeys Net Promoter Score NPS 140

The DiJulius Group

NOVEMBER 18, 2020

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers who presented during week 5 of The Customer Service Revolution Conference, featuring Ken Blanchard, Adrienne Bankert, J.R. Heckman, Dave Murray, and John DiJulius. Read Full Article.

Conference 52

Conference Customer Service Consulting Groups 52

The DiJulius Group

NOVEMBER 11, 2020

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 4 of The Customer Service Revolution Conference, featuring David Horsager, Tom Bilyeu, Tom Ryan, Dave Murray, and John DiJulius. Stop trying. Read Full Article.

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Conference Customer Service Consulting Groups 52

The DiJulius Group

OCTOBER 28, 2020

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 2 of The Customer Service Revolution Conference, featuring Seth Godin, Mikki Williams, Chris Larkins, Dave Murray, and John DiJulius. Read Full Article.

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Conference Customer Service Consulting Groups 52

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker.

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Customer Service Contact Center Customer Centricity Leadership 207

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online. Customer Contact West. INBOUND 2021.

Conference 52

Conference Customer Success Case Study Innovation 52

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Well, then dive in!

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Conference Customer Experience Customer Journeys Omni-Channel 96

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

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Contact Center Sports Effort Score Customer Care 177

The DiJulius Group

APRIL 7, 2021

A gathering of revolutionaries committed to changing the world by creating a customer service revolution. The Customer Service Revolution conference is BACK and in person October 5th & 6th in Cleveland, the customer service capital of the world! Read Full Article.

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Conference Groups Customer Service Customers 59

Stella Connect

JANUARY 22, 2019

If you’re a customer service or CX professional who appreciates a good conference, 2019 is your year. The post The Top 26 Customer Service & CX Conferences in 2019 appeared first on Stella Connect. There will be no shortage of opportunities to learn from leading experts, network […].

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TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.

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Customer Service Contact Center Chief Customer Officer Call Center 251

NICE inContact

APRIL 24, 2019

If you had the choice of selling to a customer base that’s happy or for a company that has a stellar reputation for customer service, compared to the opposite that would be a no-brainer decision. The quality of service customers receive when contacting a business has a direct impact on sales success and company revenue.

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Sales Customer Service Conference CRM 136

BlueOcean

JANUARY 21, 2020

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Customer Service Success – Technology Industries” category in the 14 th annual Stevie® Awards for Sales & Customer Service. Blue Ocean is an award-winning provider of innovative customer care solutions.

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Customer Service Insurance Conference Customer Satisfaction 156

CSM Magazine

FEBRUARY 24, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

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Conference Government Consulting Communication 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Customer Success Around the Web. Product Engagement Score: A More Accurate Predictor of Churn Than NPS?

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Conference Customer Success Leadership Sales 98

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

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Conference Customer Success Chief Customer Officer Return on Investment 72

ijgolding

JULY 18, 2018

In the early part of that decade, I would always leave conferences with at least one ‘nugget’ of inspiration. I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time.

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Self Service Customer Service Customer Experience Groups 123

Innovative CX

MARCH 24, 2023

Despite what industry experts may profess, customer service isn’t getting any better. While customers expect immediate answers to their inquiries, efficient order processing and fast shipping, there’s no indication that fulfilling these expectations is improving customer service. No conferences. Accurately.

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Customer Service Chatbots Conference Customer Journeys 52

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. For example, Gen Z prefers to solve their own problems (self-service customer support), and 52% of Gen Z won’t buy from a brand with bad self-service. Our customer service and CX research confirm this.

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Self Service Customer Service Social Media Ecommerce 65

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. If you’re planning to be there, please reach out to us!

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Conference Trends Interaction Software 52

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Well, then dive in!

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

My Customer

MAY 24, 2023

One of the key issues discussed at our recent Disrupt 2023 conference in the UK was the cost-of-living crisis and its likely impact on. 24th May 2023 By Angela Clarkson Head of Business Consulting

Customer Service 52

Customer Service Conference Consulting Customers 52

TechSee

MARCH 10, 2021

Zoom classrooms, livestream weddings, and GoToMeeting staff conferences have become part and parcel of our everyday lives. This remote and digital-first world has made service organizations rethink how to engage with customers. In 2021, remote support has become a standard in customer service and is here to stay.

Self Service 109

Self Service Customer Service Video Engagement 109

CSM Magazine

JANUARY 26, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

Conference 52

Conference Government Industry Communication 52

NICE inContact

SEPTEMBER 13, 2016

Naturally, as a voice self-service solution provider, this is really important to us. The omnichannel approach has sent customer service professionals into a tizzy trying to buy the latest technology or go viral on social media. Catch SmartAction CEO, Tom Lewis, speaking at the inContact User Conference in October!

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Self Service Customer Service Contact Center Omni-Channel 203

ShepHyken

JUNE 19, 2019

Perhaps the biggest friction point of all with customers is making them wait and disrespecting their time. I recently shared the stage with Jeff Nicholson, global head of CRM for Pegasystems, at the PegaWorld users conference in Las Vegas. Our discussion was all about eliminating friction, especially in the customer support world.

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Self Service Customer Service Conference Customer Service Training 131

ShepHyken

SEPTEMBER 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. My Comment: Every wonder what customer service and customer experience conferences to attend.

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Customer Service Conference Employee Experience Customer Service Training 84

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences.

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Conference Customer Experience Chief Customer Officer Contact Center 60