Oracle

NOVEMBER 5, 2018

Innovation Business Cases: Driven by Business, Enabled by Technology: Yamaha Motors and Melia Hotels. Experience exciting showcases from Yamaha Motors and Mélia Hotels, which have achieved decisive competitive advantages with innovative ideas. Expert Panel discussion hosted by: Prof. Kitty Koelemeijer. View more details.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40

SurveySparrow

OCTOBER 13, 2023

Iterative Nature: After upgrading its booking system, a hotel chain continuously refines the system based on user feedback, ensuring ongoing enhancement. An online magazine, observing increased readership after redesigning its website based on user feedback, recognizes the ongoing nature of feedback implementation for sustained growth.

Feedback 52

Feedback Examples Social Media e-support 52

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Website : [link]. Mila Widyani – Head of Customer Experience at CIMB Niaga.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Bold360

NOVEMBER 21, 2016

From small to large businesses, across all industries, developing a culture of customer-centricity provides a competitive advantage. This eventually led a Facebook friend to point out that she had never seen a brand interact with a consumer like that, leading me to then sing the praises of this hotel chain. Randy Hernandez.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40