ClearAction
FEBRUARY 13, 2023
Strategic impact means you’re creating competitive advantages for your enterprise. It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. It’s indisputable, enduring value.
ProProfs Chat
JUNE 30, 2020
The Service Culture Handbook. This customer service culture handbook is a step-by-step guide for its readers to create a customer-focused culture in the company. In this book, you can see how the author has talked about known companies that have used customer service as one of the biggest competitive advantages in the market.
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Storyminers
JULY 6, 2020
Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Bruce Temkin. Frank Eliason. Marsha Collier.
Storyminers
JULY 6, 2020
Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Bruce Temkin. Frank Eliason. Marsha Collier.
SurveySensum
JULY 14, 2020
A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. He is the author of three customer service books, including the bestselling The Service Culture Handbook. LinkedIn : [link].
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