ShepHyken

JULY 20, 2016

Yellow mustard, sweet green pickle relish, onion, tomato wedges, pickle spear, sport peppers and celery salt. It can be price, location, customer service, speed and any other feature or benefit that separates them from the other dealerships. The answer is what gives you a competitive advantage worth exploiting.

Competitive Advantage 48

Competitive Advantage Sports Customer Service Training Training 48

Michel Falcon Experience

JANUARY 10, 2019

There are many customer service skills that employees must possess to contribute to the success of a company. It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right?

Training 151

Training Customer Service How To Employee Engagement 151

Michel Falcon Experience

JANUARY 16, 2020

I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. Why Doesn’t Every Company Have a Customer Experience Strategy? Do you have plans to host a customer journey mapping workshop this year? 2020 and Beyond.

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

ECXO

DECEMBER 26, 2023

About the book: The Digital Seeker distils key lessons from the compelling stories of innovative businesses: not just tech companies but companies spanning a wide range of industries, including amusement parks, fashion, sports, health care, distribution, and the public sector. Can Your Customer Service Do This? Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52