Top CX Reads 2023 – Digital, Design, Centricity
ECXO
DECEMBER 26, 2023
Journey To Centricity: A customer-centric framework for the era of stakeholder capitalism Paperback by Ilenia Vidili. About the book: Managers and leaders know that customer centricity means providing positive customer experiences. Here is the link. But what if that’s not enough in the 21st century?
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