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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing. So, of course, we’re biased.

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Why Community Is Essential to Your Digital Customer Support in 2018

Verint

A modern digital customer service experience is what customers expect and a great online community, available 24x7, delivers that. If it isn’t already, community should be a critical part of your digital strategy for customer service and for digital marketing. Sound interesting?

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Mila Widyani – Head of Customer Experience at CIMB Niaga.