Competitive Advantage Course Gamification Roadmap 
Comm100
SEPTEMBER 22, 2016
This book is a crash course for leaders looking to enhance their company’s overall customer experience. Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch. Chief Customer Officer 2.0: Loyalty 3.0:
SurveySensum
JULY 14, 2020
He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Also, he is running the planning course of Emotive CX for Customer Interaction. .
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