ViiBE Blog

MAY 13, 2021

Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company. So what exactly do call centers do? Contact Center.

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NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry.

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CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. However, not all customer service solutions are created equal. However, not all customer service solutions are created equal. Performance Monitoring Metrics to Measure.

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ViiBE Blog

JUNE 1, 2021

For customer service, this logic also applies. Answer a customer’s query, and you’ve solved their problem for a day. Give them the tools to solve it themselves, and you’ve solved their problems for the lifetime of the product (or service.). That can include self-service, text chat, or video chat.

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ViiBE Blog

AUGUST 11, 2021

Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center. Call centers were the predecessor to contact centers. What is an omnichannel contact center? Co-browsing.

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ViiBE Blog

JANUARY 22, 2021

To start off, could you tell us a little bit about yourself and your role in your company? ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. Before ViiBE, I worked as a Telecom business engineer for the Orange Business Service account in Paris.

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NobelBiz

NOVEMBER 26, 2021

As a business owner, you should devote at least one-third of your time to learning about your company. You will be able to account for company changes more simply and swiftly after collaboration is strongly established through regular check-ins. Set up call routing and IVR to enhance your first call resolution rate.

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